cancellation and Refund Policy

 Effective Date: July 16, 2026

This Cancellation and Refund Policy applies to convention registrations and admission to special events purchased through fcacna.org.

Unless otherwise stated on the applicable registration or event page, all convention registrations and special-event admission purchases are final and nonrefundable.

Refunds will not normally be issued because of:

• Failure to attend the convention or event
• Changes in personal plans
• Travel difficulties or expenses
• Illness or other personal circumstances
• Failure to use a registration or event admission
• Changes to the convention schedule, speakers, entertainment, activities, or meeting locations
• Removal from an event because of disruptive, unsafe, unlawful, or inappropriate conduct

Purchasers are responsible for reviewing the convention dates, event details, eligibility requirements, and other information before completing a purchase.

FCACNA may allow a convention registration or special-event admission to be transferred to another person.

Transfer requests must be submitted through the Contact Us page at fcacna.org before the applicable convention or event begins. The request should include:

• The original purchaser’s name and email address
• The order or confirmation information
• The name and email address of the person receiving the registration or admission

Transfer requests are subject to verification and approval by FCACNA. A registration or event admission may not be resold for more than its original purchase price.

Customers who believe they completed a duplicate purchase or selected the wrong registration or event should contact FCACNA as soon as possible.

FCACNA will review the circumstances and may issue a correction, transfer, credit, or refund at its discretion. Submitting a request does not guarantee that a refund will be approved.

If FCACNA cancels the entire convention or a separately purchased special event and does not reschedule it, purchasers will be eligible for a refund of the amount paid directly to FCACNA for the canceled registration or event admission.

Refunds will be issued to the original form of payment whenever possible.

Third-party processing, service, or transaction fees may not be refundable if they are retained by the payment processor and are not returned to FCACNA.

FCACNA is not responsible for transportation, lodging, meals, or other expenses incurred in connection with attendance.

If the convention or a special event is postponed or rescheduled, the original registration or admission will generally remain valid for the new date.

FCACNA will provide information about available options after the new date and arrangements are confirmed. Any refund option offered for a postponed or rescheduled event will be subject to the instructions and deadline included in that announcement.

Approved refunds will generally be submitted to the original payment method. Processing times may vary depending on the bank, card issuer, or payment processor.

FCACNA is not responsible for delays caused by a purchaser’s financial institution or payment provider.

Customers are encouraged to contact FCACNA before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the concern.

Submitting a chargeback does not automatically cancel a convention registration or event admission.

FCACNA may update this policy when its events, registration procedures, or payment arrangements change. The policy in effect on the date of purchase will generally apply to that transaction.

Questions or requests concerning a convention registration, special-event admission, transfer, cancellation, or refund should be submitted through the Contact Us page at fcacna.org.

Please include “Registration or Refund Request” in your message and provide enough purchase information for FCACNA to locate the transaction.